FAQ

Is it legal to own one?

Availability depends on location and local legislation. We only allow real-money gaming where online gambling is legal. Some places limit admission and require location checks.

Account setup: how?

After clicking “Sign Up,” enter your email, password, country, and currency, and authenticate your email. After authentication, you can define boundaries and roam the lobby.

Must I prove my identity?

Yes. Normal KYC—photo ID, proof of address, and, if necessary, proof that you can afford the level of play—is required before withdrawing money, and occasionally before that. This helps us protect players and implement AML and CTF.

What payment methods are available?

Bank transfers, major credit and debit cards, e-wallets, and various cryptocurrencies are accepted. Country and account status determine your options and restrictions.

How much must you deposit and withdraw?

Cashiers display minimums differently. Initial deposits are around €20. The minimum withdrawal amount for each method will be displayed before you confirm.

How fast can you withdraw money?

We normally check your account within 0–48 hours of verification. Delivery speed varies on method: Unlike bank transfers, e-wallets and cryptocurrencies are speedier.

Bonuses work how?

Each promotion specifies the minimum deposit, maximum wager, time restriction, games allowed, and payoff ceilings. Check the bonus card before signing up. Use only one bonus.

Where do I enter promo codes?

Bonus fields or toggles appear during deposit. Before paying, enter your promotion code there.

Can I play free games?

Many slots have demo modes to demonstrate features and volatility. Live dealer games usually require real money.

Are games fair?

We host RNG-based games from certified companies that tell players how much they can win back. Short-term streaks—good or bad—don’t predict the future.

Stopping or setting limits: how?

To limit deposits, losses, bets, session times, reality checks, time-outs, or self-exclusion, navigate to Open Account → Responsible Gaming. It takes effect immediately when you lower a restriction and after a cooling-off time when you raise it.

Can I use a VPN?

VPNs can skew location checks. If we detect something, we may stop real-money features and request proof. You can’t enter forbidden areas.

How do I contact support?

Live chat and the safe in-account help center provide support. Agents are available 24/7 for general queries, KYC, payments, and safety.

How to close my account?

Request a time-out or permanent self-exclusion from Responsible Gaming. Contact us through the help center to close your account.